360s Get 3 Year Warranty, Microsoft Says It’s All Better
Microsoft’s stonewalling on the failure rates of 360 consoles is at an end– well, not really. They’ve admitted there’s a problem, they’re throwing a ridiculous amount of money at it in the form of a new 3-year warranty for the console from date of purchase and reimbursing those who’ve paid to get it fixed to date. In an interview with Joystiq, Peter Moore stated that Microsoft will not share failure rates with the press, period.
Fixes are in place, he also said, to take care of these problems. We’ll have to see if the machines that are serviced from now on die as often as the previous ones did. Because in the end, all we have is Microsoft’s word (no not Microsoft Word) on having changed their repair system.
I suspect the failure rates, lengthy stonewalling and “research” that had to be done before making these changes indicate that the core design of the system is flawed. I mean, if it was something that repairs could have fixed after the fact, I’m sure someone at Microsoft would have figured it out long ago, right? These are only suspicions, of course, and for the sake of everyone who has bought the 360 in the face of all these system failure stories I really hope they’ve finally fixed the repair process. But who knows if the new systems being produced will keep failing like this and be patched up later or if the manufacturing has changed. I hope we get one of the electronics sites to crack one open in a few weeks and tell us for sure.