So why do our games out on the wall not have any games in them? So stupid people who try to steal them (which happens a lot) just end up with an empty case, so all the store it out is a case for a game instead of an entire $50-$100 product. Walmart uses the glass case method, try to go there on a busy day and get one of the attendants to get a game out of the case for you, guarenteed you're going to be waiting 5-10 minutes just to get your game. Where as at EB Games/Gamestop yes, sometimes we have to give you product thats been gutted already, but at the same time all you have to do is bring the case up to the front and boom, we get your game ready, no waiting around for us to open some glass case with a key to get your game and potentially taking long periods of time doing so on busier days.

So next time you buy a new game, ask if we have a factory sealed copy of that game cause I don't know about other stores but the EB Games I work at we always check for factory sealed first, just saves time and besides, as you said, its a lot nicer to get something that's in its original factory sealed package. If we don't, ask to see the condition of the disc, even if its new. 99% of the time the game will still be in mint condition, however the odd time we get stupid employees who don't put away games properly and end up scuffing them a little or getting crap on them or what not (in which case common sense would dictate to not sell it to the customer).

In the end though dude, your new game is still new, we just had to remove it from the package so stupid people don't walk off with a $50+ game, cause as I said, people walking off with empty cases (aka stealing them) happens more than you'd think, even in a smaller town like mine. :3 But in the end, ask for a factory sealed copy. If we don't have one, no point in getting angry at the guy behind the counter, we just work there. In our store if you really badly wanted a factory sealed one we would tell you politely to see if Walmart has one. We're all about customer service and helping people out at my EB Games. :3

So, the next day, I go back to gamestop, complete game and receipt in hand with the intention of exchanging it for a sealed copy or getting a refund. The employee looked at the game, checked the disc, told me I had scratched it, and that there was nothing she could do for me. Now I'm stuck with this game and had to buy a sealed copy from Best Buy.

I feel your pain, man. The New game return policy at Gamestop and EB is ridiculous, I agree. They used to be cool about it, but then they got sued for selling used games as new. Now it almost seems they just don’t trade back new but still use the used ones as new as they have. It’s complete bullshit and false advertising. But….

Thats why you just NEED to BUY USED!!
I LOVE their used policy. I like to get a little scamming of my own back at them by basically using them as a FREE RENTAL service by buying used, and returning for cash on the seventh day ^_^ Try it!

Being a collector, i refuse to buy platinum/greatest hits, and i expect my cases and artwork to not have sticker residue all over the damn thing.

find another way to mark the price without destroying the products im spending my money on