Hey Gamestop! Stop Opening My New Games!
I waltz up the the counter, gift card in hand, “Pirates PSP, please.”
“New or Used?” The clerk asks, timidly. I pause for just a moment and happily reply,
“For twenty bucks? New!” I also had an unclaimed $5 pre-order credit from Lost Planet to apply, but he didn’t know that yet. I stood there and watched the clerk open the cabinet and lift out a Sid Meier’s Pirates designed users manual. I see him pop open an empty PSP case and slide it in.
“I said NEW.” I replied angrily, having seen this before and knew what he would say,
*voice shaking* “This is new,” I was furious at this point. It was cold and late and I didn’t have time for his crap.
“So if I walk out the door right now with that unsealed case then walk back in here next week with it in the same condition, you’ll give me full return credit as a new game? I mean, it IS new after all right!?”
This has happened to me prior to yesterday and each time, I walked out without my game. Previous arguments started very similar to this one, with the rep trying to sneak the game into a bag and leave it out of sight until I walked away with it. As soon as I walk out that door, my game is now devalued 80%.
It’s a pretty underhanded practice and even though I did end up buying Pirates yesterday, it was only because the game cost me $15 of a gift card. At that price, the game has more value as a coaster than as a trade-in or listing on Ebay. Nevertheless, It’s pretty scummy for them to repeatedly pull this crap on unsuspecting buyers. I was waiting for it and called them on it, but I’m sick and tired of having to do it every time.
If you’re wondering what happened after the blank stare I mentioned earlier, well his manager instantly took over.
*Mr. Roboto voice* “You have seven days to exchange it for an identical item.” I laughed at the response because again, I had heard it before. Then, like clockwork, the manager offered to seal it in shrink wrap with his trusty heat gun, effectively discrediting the value of any sealed game in the entire store. It was meaningless for this particular sale and I couldn’t stay and play, so I let it go. I know it’s not their individual policy but more of a corporate decision. I thought I’d be better off venting my anger here instead.
Have any of you experience something like this or possibly got home with your “new” game only to find that it was already opened?