Tiny Diggers – An iPad Construction Truck Game for Kids Age 2-5

One of the posters at EvilAvatar.com apparently had an interesting conversation with an “Xbox 360 Hardware Supervisor”. Microsoft is no longer going to pay for shipping or do any kind of cross-shipping for Xbox 360 repairs. That’s too bad, as here I was thinking this was actually one decent thing that Microsoft was doing. Well, here’s what Chris (id#: 201780) had to say:

It is the responsibility of the customer to pay shipping costs for the repairs.

If you want any repairs at all, you must pay shipping.

Warranty items will not be cross-shipped.

Customers were not informed of this change in the warranty process unless they called in and request another repair.

Any customers who paid for repairs on a console with a Manufacture date in 2005 will be recieving a reimbursement check sent to their mailing address listed on their account.

I am aware of pending class action lawsuits against Microsoft concerning the 360 console hardware and I do not wish to comment on them.

I do not wish to have our conversation recorded. It’s just against company policy.

Yeah, I bet you don’t want the conversation recorded…

What’s really despicable about all of this is the whole “We’re not going to tell customers, just let them find out the hard way.” Wow, that’s some great customer service. Guess the cat’s out of the bag now, eh Microsoft?

Update: I just got off the phone with Xbox Support, and “Rosalyn” confirmed all of the above information for me. “The policy for shipping warranty repairs HAS recently changed.”